I have been a Time-Warner customer for several years now. There have been problems but they have been few and they were always able to be fixed. The Roadrunner Internet Service has been pretty good. I like the speed but once in a great while it gets fouled up and I have to turn the router and the cable modem off for a few minutes and then turn them back on and then all is well again. So far, I am satisfied and I will stay with them.